Making Health Care Decisions

As consumers assume greater responsibility for their own health care, they are being asked to make more—and more complex—decisions than ever before. At the same time, the growth of information and increasing customization of health care products and services has ratcheted up the need for understandable information that aids in consumer health care decision-making. A new report published by the California Health Care Foundation (CHF), "Consumers in Healthcare: The Burden of Choice," distills the latest research on consumer decision-making, explores the methods consumers use to make choices, and looks at what influences affect consumer action. Download the report as a PDF document from the CHCF Web site.